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Call us on 01723 370689


Download software

Download our secure, easy to use software by clicking on the picture below. When the prompt opens at the bottom of your screen, click [RUN] and follow the prompts. When the window (like that below) opens, give the ID and the password numbers to our technician.

Deepdale Remote



Let us take control.

Once we are connected, please don’t move your mouse or use your keyboard unless we ask you to.


We offer remote support to customers and can offer quick, on-the-spot solutions. We can control your computer remotely, just as if we were sitting right in front of it.

Please Download our DEEPDALE REMOTE SUPPORT program by either clicking the “Download Software” button below, or just click on the picture on the left.

Download Software

Once you have downloaded the executable file you will be prompted to install it on your computer. If you are asked for permission to do so, please click YES or CONTINUE to do so. You may be prompted for your Administrator password to install software. When you have successfully installed it, you will see a window like that on the left of this screen. Please provide your Deepdale Customer Service Advisor with the unique ID and Password shown on the terminal window. Please do not give this ID or Passcode to anyone other than a Deepdale Employee.
Please note that there is normally a charge for this service and we will need your credit or debit card details before work commences. Our technician will inform you of the current rates, and you will not be charged until the remote assistance is terminated.

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Security and Privacy

Your security and privacy is our priority. We have taken extreme care to ensure the security and validity of remote connections, so we only use tried and trusted software partnered by Teamviewer.


We have invested in TeamViewer Software as it includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today’s standards.

Access Protection

In addition to the PartnerID TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system.
Security relevant functions like file transfer require additional, manual confirmation of the remote partner.
Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.

Security Statement

Code Signature

All program files are secured using VeriSign code signing technology. This allows you to verify the origin of the executables you received.

Two Factor Authentication

Two factor authentication adds an additional security layer to protect TeamViewer accounts from unauthorized access. With two factor authentication, as well as a username and password, a code generated on a mobile device is needed to sign in to a TeamViewer account. The code is generated via the time-based one-time password (TOTP) algorithm. The TOTP code is protected by SRP, an industry standard security system.